I had a client email me today lauding Brother for their phone support. He needed to adjust his printer’s output to make it darker and they helped him do so in about 15 minutes without charging him. Good phone support is rare these days, so good job, Brother! Of course, bad phone support keeps me in business, so let’s not make this a trend.
I recommend Brother printers, especially for multifunction lasers. I own an MFC-7360N. For your cheaper inkjet multifunctions, I like Brother, Epson, and Canon. The Epson Workforce 3620 model is excellent.